We offer three different management and support agreements as a complement to Qlik’s AUS (Annual Upgrade & Support). These can always be tailored to your specific needs and it is possible to add additional services. Our agreements include:
– SLA with response times of 2 hours or less
– Initial troubleshooting (1 hour per month). Additional troubleshooting is charged per hour
– Monthly management meetings
– Review of the BI environment
When you are on vacation or cannot be on-site, we offer temporary support combined with monitoring of the Qlik environment. Every morning we log in to ensure that everything is as it should be, that all services, tasks and reloads function properly, and that the data is updated and reports are sent out as intended. Our monitoring work is summarised and sent to you in a daily status report. Monitoring can also be added to our ongoing management and support agreement or set up as a separate contract.
We offer physical or virtual hosting of your entire Qlik platform, including products provided through our technology partners. For physical hosting we engage external partners, while maintaining control of the operating system and Qlik platform. For virtual/cloud hosting, we use Azure/Amazon, while maintaining all parts of the environment.