Climber Worldwide

Support services for a sustainable BI solution

Sometimes the solution doesn’t work as intended. When problems arise, such as login problems, missing updates, or if the solution is slow, we are there to help. Our team, called Climber Expert Services, will help you with infrastructure issues, management and support of BI solutions. The team functions as a single-point-of-contact for all BI-related issues. The aim of this work is to detect and act on any disruptions before they become a problem for the user. In addition to support and troubleshooting when applications do not work as they should, we offer proactive and preventative management of the operating environment, monitoring, license management and further development of your BI solution.

Opening hours and contact

Support is open from 8am to 5pm on weekdays, but is available 24/7 when required. For urgent matters we also offer on-site support. Contact us by email, phone or register the matter in our support portal. *All cases are handled on the basis of the applicable SLA (Service Level Agreement).

Telephone: +44 203 858 0668

Email: support@climber.eu

Support Portal: JIRA Service Desk

WE CAN HELP YOU WITH:

  • Application maintenance
  • Cloud and hosting service & setup
  • Technical reviews and health checks
  • System and application heartbeat monitoring

SUPPORT AGREEMENT

We offer three different management and support agreements as a complement to Qlik’s AUS (Annual Upgrade & Support). These can always be tailored to your specific needs and it is possible to add additional services. Our agreements include:

  • SLA with response times of 2 hours or less
  • Initial troubleshooting (1 hour per month). Additional troubleshooting is charged per hour.
  • Monthly management meetings
  • Review of the BI environment

MONITORING

When you are on vacation or cannot be on-site, we offer temporary support combined with monitoring of the Qlik environment. Every morning we log in to ensure that everything is as it should be, that all services, tasks and reloads function properly, and that the data is updated and reports are sent out as intended. Our monitoring work is summarised and sent to you in a daily status report. Monitoring can also be added to our ongoing management and support agreement or set up as a separate contract.

BI HOSTING

We offer physical or virtual hosting of your entire Qlik platform, including products provided through our technology partners. For physical hosting we engage external partners, while maintaining control of the operating system and Qlik platform. For virtual/cloud hosting, we use Azure/Amazon, while maintaining all parts of the environment.

Want to know more?
Contact Expert Services!

Head of Expert Services
support@climber.eu
+44 203 858 0668

Johan Levander

Chief Technology Officer
support@climber.eu
+44 203 858 0668

Shay Cooper